NECI Basic 911 Communication Officer

This 40-hours National Emergency Communications Institute (NECI) Basic 9-1-1 Officer Basic Communications course provides individuals with the basic knowledge, skills and experience to understand the functional operation of an emergency communications system. In addition, students learn the importance of the 9-1-1 Communications Officer’s role and responsibilities within the emergency communications system.

This course meets the following national 9-1-1 standards:

• Association of Public-Safety Communication Officers (APCO) - American National Standards Institute (ANSI) National Public Safety 9-1-1 Training Standard.
• National Emergency Number (NENA) 56-004 – Teletypewriters (TTY) / Telecommunications Devices for the Deaf (TDD) Call Handling Standard.
• NENA 56-005 - NENA Call Answering Standard.
• National Fire Protection Association (NFPA) 1061 Standard for Public Safety Telecommunications Personnel Professional Qualifications.

NECI Basic 911 Officer Course Content:
By the end of the course, the 9-1-1 Communications Officer candidates will received training and have been tested (written and practical) in the following subjects:

• 9-1-1 Ethics
• 9-1-1 Liability
• 9-1-1 Legal Issues
• 9-1-1 Roles and Responsibilities
• Overview of Law Enforcement
• Overview of Fire Services
• Overview of Emergency Medical Services
• Stress Management in 9-1-1
• Interpersonal Communications in 9-1-1
• Communication Technologies
• Federal Communication Commission (FCC) Rules and Regulations
• 9-1-1 Call Processing Techniques
• Call Classification
• Radio Techniques
• Special 9-1-1 Incidents
• The Americans with Disabilities Act and 9-1-1

Note: State mandated minimum scores must be met or exceeded on both the final written and practical exercises before Basic 9-1-1 Communications certification is awarded.

If you have any questions do not hesitate to contact us. We are here to serve you.

Phone: 201-446-3375

Email: info@psafetytraining.com

Please note there are NO refunds or exchanges once you are registered.